We want you to be satisfied with your purchase from MOSER SYNEXA LLC.
Return Eligibility
Items may be returned within 30 days of delivery if they are:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged items caused by customer handling
- Items without original packaging
Refund Process
Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds will be processed within 5–7 business days to your original payment method.
Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Damaged or Incorrect Items
If you receive a defective or incorrect product, please contact us within 7 days of delivery for assistance.
Email: info@mosersynexa.com
Phone: +1 (910) 760-2263